Here at E-zec we are very proud of our long history – the company is now in its twentieth year of providing a high quality NEPT service to our NHS trust partners and patients.
The business was started in 1998 by Paul and Derek, with only one vehicle undertaking many journeys working with various insurance companies, repatriating people who had become ill whilst on holiday abroad. Reinvesting all of the profit made back into the business, E-zec soon established a foothold in the Non Emergency Patient Transport Service (NEPTS) which quickly saw the business and workforce grow.
Today, we are now one of the longest established and largest independent ambulance providers, being one of only a few that operates solely and exclusively in the patient transport sector. The two founding shareholders still own the company and Paul remains active in the day-to-day running of the business and is an integral part of all NEPTS mobilisations and service delivery solutions.
Company Vision and Core Values
We started as a family business in 1998 and the family ethos and values are very much at the heart of our business. This is embodied in our core values which translate into providing a caring, responsive, innovative service to our patients and NHS Trust partners.
As a team, we are committed to ensuring that the work we do and the decisions we make are underpinned by these values and we understand that it is our behaviours that best define this commitment. As an organisation we live and work by these core values which include being caring, honest, polite, respectful and reliable.
We want to grow our business by embracing change and innovation, maintaining and developing good working practices as well as placing the utmost priority on gaining the highest levels of customer satisfaction.
Throughout our business we embrace new ideas and change to improve our service offering, we care about the people we convey and make sure that they are always treated with the utmost dignity and care.
We make our staff feel a valued part of our business and ensure that they are supported by us as an organisation by embracing them as important members of our team. All staff are encouraged to share their experiences, good or bad, so we can use their input to improve our business. We are also not afraid to challenge behaviors that go against our values, such as poor patient care, attitude and laziness.
As our business continues to grow we want to maintain the values that were installed from the beginning at the very heart of our operation and make sure we never lose our ‘can do’ attitude. We are a company that values individuals and teamwork, where people are passionate about the work they do and no matter how big or successful we become we want that to continue.
For more information on E-zec Medical visit www.e-zec.co.uk.